1. Am I considered an Exclusive Member once I have successfully created an account?
No, you are required to sign up as an Exclusive Member with a paid account.
2. How much does membership cost?
Exclusive membership is chargeable yearly at S$60/year.
3. Can I have more than one account?
Each individual can be allowed only one registered Exclusive Membership.
4. What happens if I subscribed to two Exclusive Memberships with my account? Do I get to keep both?
As each individual is only allowed to hold ONE Exclusive Membership, the extra account will be voided and the subscription fee will be refunded to you.
5. Can I share the Exclusive Membership account with my friend?
As each Exclusive Membership account is individually recognised, you will have to register for your own paid Exclusive Membership account to be able to enjoy the privileges offered. Even if your acquaintance may be a member, their privileges are non-sharable and non-transferable to a third-party.
6. Is there a free trial period for signing up for the Exclusive Membership?
Unfortunately there is no free trial period.
7. Why do I have to sign up for one year? What if I am not in the country for most of that duration?
One year is the minimal period for Exclusive Membership validity. As this is a mobile application that allows Members to enjoy the privileges and benefits of the Festival within AND outside of the events, you can still access your Exclusive Membership benefits even if you are not in any of the countries that the Festival or any of our related shows are being held, as long as you have a workable connectivity.
1. Do you have a physical store? How do I contact you?
We do not have a physical store. Please email us directly at email@example.com for any enquiries. Our physical office is located at 4 Leng Khee Road, #05-11A, SiS Building, Singapore 159088, SINGAPORE
2. Can I register multiple shipping addresses?
You may register multiple shipping addresses, but please take note to indicate your preferred address for shipping. Please also note that postages, shipping charges and any related administration fees are payable by the Member.
3. How do I know if my order has already been processed successfully?
After placing your order, you will be brought to a confirmation page that shows the details of your order. Prompts for payments will be sent via your Account’s registered email if you have placed your orders in your Shopping Cart, which have been yet to checked out.
4. Can I change or amend my order once it has been placed?
You are free to amend or change your order details as long as they are still in your Shopping Cart and have not been sent for Check Out.
5. My payment details have already been processed for my orders. What if I change my mind and want to cancel/amend?
No. Your Exclusive Membership gives you the privilege for Early-Bird Purchase of our show tickets/ticketing packages; as well as Priority Access during the actual show/event.
7. Does my Exclusive Membership automatically ensure a guaranteed chance for me to get my idol’s autograph?
The process is decided by random selection, so there is no “guaranteed chance”.
8. I think I am your Exclusive Member. Why can’t I access the concert video footages?
If you are encounteringproblems viewing or playing the video footages on your computers or mobile devices, please check that your machine’s setting for video playback is updated; similarly please ensure that you have a workable connectivity. If you are still encountering problems after checking all your settings, please do not hesitate to email us directly at firstname.lastname@example.org.
9. Are the concert video footages samples of the full concert recording? Will you be releasing those for sales in DVD/Blu-ray format?
The footages are releases of the songs performed at our shows and will be uploaded per the respective artistes’ managements’ approval. Currently the video footages will only be available for viewing from your computers or mobile devices if you are an Exclusive Member, and will not be released for sales in other media formats.
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Welcome to AFA WORLD!
AFA World is the all-in-one access gateway to everything exclusively exciting that the festival has to offer – within and out of the event!! Be an exclusive member now for as low as $5/month